PURPOSE OF POSITION
The purpose of the Detail/Make Ready is to ensure an extraordinary client experience while creating client advocates. The Detail/Make Ready member will also clean and detail vehicles that have been sold or repaired.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Washes, waxes, and buffs vehicles, dress wheels and tires
Vacuums interiors and trunks
Cleans all glass components thoroughly
Inspects and cleans engine compartment
Operates car wash where available
Removes "sticker" tape and glue on vehicles to be delivered
Keeps all demos clean
Maintains strict adherence to dealership policy on client vehicle care and operation
Assures that every complete job, whether pre-delivery or customer pay meets dealership standards 100% of the time
Inspects new car inventory to assure that the appearance of these vehicles meets dealership standards 100% of the time
Inspects cars for damage and/body work and report any damage to management
Works to meet deadlines and/or client promise times; and keeps key members informed of progress
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Privacy and Information Security Policy, and adhere to its requirements
Attends weekly department meetings
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Responsive and proactive