Sales Consultant (Mercedes-Benz)

Job ID 2021-1983
Job Locations
New Cars




The New Car Sales Experience Manager (SEM) position gives you the opportunity to build your own book of business and provides an unlimited earning potential. The SEM will provide the client a unique and extraordinary car purchase experience, by assisting them from the beginning to the end of the purchase process.




  • Prospect for new and current clients.
  • Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert.
  • Greet prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle.
  • Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals.
  • Follow up with clients and prospective clients in a timely fashion.
  • Sell finance products, and have clients sign all the paperwork to complete the deal.
  • Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold.
  • Have proper knowledge of products and current market trends Meets/Exceeds Avondale and manufacture training and certification plans and standards.
  • Understand and adheres to the Avondale “One Touch” Sales Process.
  • Utilize all Avondale and manufacture required tools, software and processes to meet and/or exceed set standards.
  • Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction.
  • Know and understand the Avondale Information Security Policies, and adhere to the requirements.
  • Read and understand all company policies and procedures in the company handbook.
  • Attend weekly department meetings.
  • Follow other duties that may be assigned.




The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to serve the client. A positive attitude and willingness to be a team member are essential to this position.



  • High School Diploma or GED (Required)
  • Bachelor's degree from a four-year college or university (Preferred)
  • Minimum one year related experience and/or training; or equivalent combination of education and experience.
  • Experience using Microsoft Office Suite.



  • Operator's Driver’s License (must be insurable)
  • Must pass a background check, drug screen, and driving record check.
  • Skills – Communication, Stress tolerance, team player, accountability, result-oriented
  • Flexibility with schedule



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee frequently is required to stand, walk, and reach with hands and arms.
  • The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to drive and operate vehicle.


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