PURPOSE OF POSITION
The primary goal of the Loan Car Assistant is to ensure an extraordinary client experience while
creating client advocates. The Loan Car Assistant will help loan car clients, manage loan car
fleet and work with ASM's and Loan Car Lead to accurately
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
Locates loan cars for clients
Enters loan car data, license, and insurance information into the computer and creates contract,
or loan car agreement with all required information
Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every
day and discusses with ASM
Provides Client Care Center with availability list and ASM’s
Updates client data base as needed
Checks-in returned cars, inspects for damage, secures mileage and closes agreement
Arranges for repairs of damaged or malfunctioning cars
Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
Faxes TXDL #s and insurance information to outside vendors
Ensures that cars are clean and operable before delivery to client
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to
achieve client satisfaction
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. This job requires "people" skills and a genuine desire to service the client.
A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related
experience and/or training; or equivalent combination of education and experience.
Experience using Microsoft Excel, Microsoft Word and Microsoft Outlook
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
PHYSICAL DEMANDS The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms. The
employee is occasionally required to utilize manual dexterity as well as stoop, kneel,
crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
Responsive and proactive