Sales Trainee (Mercedes-Benz)

Job ID 2021-2007
Job Locations
New Cars



The Sales Experience Associate (SEA) will shadow and assist the Sales Experience Manager (SEM), while also learning the Avondale Sales Process (One Touch). The SEA will assist the SEM in the sales process by performing tasks essential to producing results, and ensuring an extraordinary client experience. The SEA will ‘graduate’ to the SEM position once the SEA’s eligibility has been determined.



  • Learn and implements the Avondale Sales Process (One Touch)
  • Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base
  • Learn and conduct deliveries (including off-site deliveries)
  • Learn and perform product presentations
  • Maintain a thorough knowledge of the inventory
  • Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages.
  • Pull cars from inventory
  • Greet SEM’s clients when necessary
  • Assists with appraisal of trade-ins
  • Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas)
  • Transport cars to offsite locations (including for dealer trades)
  • Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
  • Knows and understands the Privacy and Information Security Policies, and adhere to all applicable requirements
  • Attends weekly department meetings
  • Other duties may be assigned




The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to serve the client. A positive attitude and willingness to be a team member are essential to this position.



  • High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
  • Experience using Microsoft Office Suite.


  • Operator's Driver’s License (must be insurable)
  • Must pass a background check, drug screen, and driving record check.
  • Skills – Communication, Stress tolerance, team player, accountability, result-oriented
  • Flexibility with schedule


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee frequently is required to stand, walk, and reach with hands and arms.
  • The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to drive and operate vehicle.



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