Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of...

Event Production Coordination and Support - Manages Marketing Events to include overseeing of vendor arrivals, attendee registration, and set up and tear down that aligns with brand expectations and event plan. - Manages and executes event activations including hosting and coordinating during onsite and offsite events. -

Determines needs and specify part accurately Creates and modifies purchase order and issue to appropriate vendor to order parts Records warranty parts returned Creates special ordered parts on dealership computer system and notifies ASM, Technician or client upon receipt Reviews special order parts tracking Processes and closes open invoices Compares invoices against requisitions to verify quality and quantity of merchandise received Keep records of outside purchases, parts received and issued

- Greet clients as they enter the dealership and offers hospitality - Determine clients’ needs, and locate appropriate member to assist - Introduce client to appropriate member - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Know...

Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed

- Verify and analyze the accuracy and completion of all sales transactions and ensure proper information is included on all lease and sales agreements, and does so with an emphasis on time - Keep track of sales, product costs, expenses, liabilities, taxes and reconciles product sales to Accounting books - Prepare/print the documents needed to complete a sales transaction - Break down car deals and submits funding packets - Work with the accounting department to correct all errors on deals - Correspond with the Sales & Accounting team concerning items needed to fund or complete a deal - Process paperwork for cancellation of all F&I products - Expedite F&I transactions requiring special handling (e.g. FedEx) in order to finalize...

THE IDEAL CANDIDATE WILL;   -As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele. 

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and...

Learn and implements the Avondale Process (One Touch) Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base Learn and conduct deliveries (including off-site deliveries) Learn and perform product presentations Maintain a thorough knowledge of the...

THE IDEAL CANDIDATE WILL;   -As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele. 

Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and...

Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of...

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Our Mercedes-Benz DRIVE Interns will have the opportunity of beginning their career in the Fixed-Ops department at Mercedes-Benz Grapevine. This position will rotate between our car wash department and our shop while interns attend classes at the nearby Mercedes-Benz Training Center.  Interns will have a vital role of helping to deliver an elevated experience to our clients.

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in...

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and...

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory...

Operating knowledge in measuring systems Celette and Car-O-Liner Diagnoses and repairs unibody structural damage Diagnoses and repairs full frame vehicles Replaces and repairs body panels  Replaces damaged wiring harnesses, or reinstalls harnesses after body repair Removes and reinstalls interiors Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements