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ID 2021-2023
  - Manages the implementation and execution of Internet Sales Process and Experience - Develops and maintains database of email templates used in contact stream (in conjunction with the GSM, Corporate Sales Trainer and Director of Marketing) - Coaches and prepares Internet Sales Consultants' in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and Experience - Utilizes Client Relationship Management (CRM) system daily to monitor proper utilization of process and templates and provides feedback to Sales Managers when additional coaching, training or discipline is required. - Tracks closing ratios, lead response time, quality of response, sales consultant’s execution and reports the results to the GSM, Sales Managers and GM monthly - Works with Director of Marketing, Corporate Sales Trainer and Director of Internet Business Development to identify new technologies and processes to improve performance of Internet Sales Process and Experience - Creates and executes strategy for increasing market share via the Internet - Is aware of and is prepared for all internet related appointments and meets/greets client appointments as set by Internet Sales Consultants - Protects the dealership from fraudulent activity and ensures the integrity of running an ethical business. - Remains compliant with state and federal regulations. Federal regulations such as but not limited to: OFAC, Red Flag, Adverse Actions, and Risk Based Pricing Rules - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction    
Job Locations
US-TX-Grapevine
Category
New Cars
ID 2021-1996
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensures all vehicles have met all pre-delivery checklist requirements Programs personalized settings Assess client’s knowledge and priorities to personalize the client experience Explains and demonstrates vehicle features and technologies while focusing on client comfort level and retention Provides front-line support to clients with complex technology questions or concerns during the ownership experience Resolves client inquiries for vehicle technology issues and/or concerns Troubleshoots vehicle technology and vehicle system features Mans the Technology Desk and is available to assist clients in person, by phone and/or email during store business hours Serves as the technology consultant to all dealership members Trains sales and service staff on key technologies and how to best explain and demonstrate them to a client Partners with the Sales Consultants to share information regarding common concerns after delivery Maintains a high degree of product and technical knowledge, including information about all Jaguar Land Rover products, resources, features, benefits, applications and competitive vehicle technology and reviews Maintains a collection of technology information and resources to assist in explanations Creates and maintains FAQ guide for clients Achieves Client Satisfaction goals as set by Sales Director Maintains client records in CRM to accurately show re-delivery appointments, phone calls made or emails sent Follows up with clients within two weeks of delivery to ensure understanding and anticipate additional technology needs and/or to schedule and conduct second delivery as needed Attends weekly department meetings as appropriate Maintains all certification requirements Assists with car displays and marketing events by greeting clients and sharing product information Conducts new owner clinics Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Other duties as assigned
Job Locations
US-TX-Grapevine
Category
New Cars
ID 2021-1967
THE IDEAL CANDIDATE WILL; - Prospect for new and current clients. - Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. - Greet prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle. - Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. - Follow up with clients and prospective clients in a timely fashion. - Sell finance products, and have clients sign all the paperwork to complete the deal. - Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. - Have proper knowledge of products and current market trends Meets/Exceeds Park Place and manufacture training and certification plans and standards. - Understand and adheres to the Avondale “One Touch” Sales Process. - Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction. - Know and understand the Avondale Privacy and Information Security Policies, and adhere to the requirements. - Read and understand all company policies and procedures in the company handbook. - Attend weekly department meetings. - Follow other duties that may be assigned.  
Job Locations
US-TX-Dallas
Category
New Cars

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