ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives log and reconciles packing list with materials received Reports discrepancies/damages and part number changes to supervisor Stocks parts in appropriate bins Fills picking tickets, repair orders, incoming invoices or requests for materials, tools, or other stock items and distributes items to parts counter Pulls orders accurately Marks materials with identifying information Weighs or counts items for distribution Inputs records into the computer system Drives vehicle to transport stored items from warehouse to shop or to pick up items from several locations for shipment Prepares parcels for mailing Maintains inventory records Keeps work area clean and orderly Processes returns and scrap as directed Knows and understands the Client Concern Resolution (CCR) process, and use the program to  achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings

THE IDEAL CANDIDATE WILL; - Greet clients as they enter the dealership and offers hospitality - Determine clients’ needs, and locate appropriate member to assist - Introduce client to appropriate member - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Know and understand the Avondale Information Security Policies, and adhere to the requirements - Follow other administrative duties that may be assigned

THE IDEAL CANDIDATE WILL; - Greet clients as they enter the dealership and offers hospitality - Determine clients’ needs, and locate appropriate member to assist - Introduce client to appropriate member - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Know and understand the Avondale Privacy and Information Security Policies, and adhere to the requirements - Follow other administrative duties that may be assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Determines needs and specify part accurately Creates and modifies purchase order and issue to appropriate vendor to order parts Records warranty parts returned Creates special ordered parts on dealership computer system and notifies ASM, Technician or client upon receipt Reviews special order parts tracking Processes and closes open invoices Compares invoices against requisitions to verify quality and quantity of merchandise received Keep records of outside purchases, parts received and issued Performs on-going inventories in warehouse Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings

THE IDEAL CANDIDATE WILL; - Keeps demos/inventory prepared to show clients - Pulls cars from inventory when needed - Fills deliveries and/or demos with gas - Washes demos and inventory as needed - Takes sold inventory to make ready/prep center - Keeps all cars showroom clean - Transports cars to clients or to offsite locations for additional work - Helps perform physical inventory monthly - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements - Attends weekly department meetings - Other duties may be assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

THE IDEAL CANDIDATE WILL; - Prospect for new and current clients. - Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. - Greet prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle. - Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. - Follow up with clients and prospective clients in a timely fashion. - Sell finance products, and have clients sign all the paperwork to complete the deal. - Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. - Have proper knowledge of products and current market trends Meets/Exceeds Park Place and manufacture training and certification plans and standards. - Understand and adheres to the Avondale “One Touch” Sales Process. - Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction. - Know and understand the Avondale Privacy and Information Security Policies, and adhere to the requirements. - Read and understand all company policies and procedures in the company handbook. - Attend weekly department meetings. - Follow other duties that may be assigned.  

THE IDEAL CANDIDATE WILL; - Learn and implements the Avondale Sales Process (One Touch) - Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base - Learn and conduct deliveries (including off-site deliveries) - Learn and perform product presentations - Maintain a thorough knowledge of the inventory - Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. - Pull cars from inventory - Greet SEM’s clients when necessary - Assists with appraisal of trade-ins - Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) - Transport cars to offsite locations (including for dealer trades) - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Knows and understands the Avondale Privacy and Information Security Policies, and adhere to all applicable requirements - Attends weekly department meetings - Other duties may be assigned  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Removes "sticker" tape and glue on vehicles to be delivered Keeps all demos clean Maintains strict adherence to dealership policy on client vehicle care and operation Assures that every complete job, whether pre-delivery or customer pay meets dealership standards 100% of the time Inspects new car inventory to assure that the appearance of these vehicles meets dealership standards 100% of the time Inspects cars for damage and/body work and report any damage to management Works to meet deadlines and/or client promise times; and keeps key members informed of progress Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Greets Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients Listens to each client and clearly articulate information on the repair order Satisfies client's immediate needs, use low key, high integrity methods to present additional needed services Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Presents a menu of recommended maintenance and additional services to every client Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Maintains strict adherence to dealership policy on client vehicle care and operation Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Forwards repair or service estimate changes to client following technician's diagnosis Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Advises clients of potential consequences if repairs are not made Handles minor client concerns or misunderstandings Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment Notifies technicians of changes to repair status Encourages clients to complete the manufacturer surveys to provide feedback Coordinates work overflow Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Operating knowledge in measuring systems Celette and Car-O-Liner Diagnoses and repairs unibody structural damage Diagnoses and repairs full frame vehicles Replaces body panels Repairs body panels Replaces damaged wiring harnesses, or reinstalls harnesses after body repair Removes and reinstalls interiors Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings Maintains clean work area Other duties as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Information Security Policy and adheres to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Maintains strict adherence to dealership policy on client vehicle care and operation Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings