- Verify and analyze the accuracy and completion of all sales transactions and ensure proper information is included on all lease and sales agreements, and does so with an emphasis on time - Keep track of sales, product costs, expenses, liabilities, taxes and reconciles product sales to Accounting books - Prepare/print the documents needed to complete a sales transaction - Break down car deals and submits funding packets - Work with the accounting department to correct all errors on deals - Correspond with the Sales & Accounting team concerning items needed to fund or complete a deal - Process paperwork for cancellation of all F&I products - Expedite F&I transactions requiring special handling (e.g. FedEx) in order to finalize sales or leases, including the printing of necessary documents and forms - Commission finalized car deals for Sales Experience Managers (SEM), bills the finalized deals and provides deal recap - Monitor the contracts-in-transit (CIT) list daily and corresponds with F&I Director concerning items needed to fund a deal  

Learn and implements the Avondale Process (One Touch) Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base Learn and conduct deliveries (including off-site deliveries) Learn and perform product presentations Maintain a thorough knowledge of the inventory Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. Pull cars from inventory Greet SEM’s clients when necessary Assists with appraisal of trade-ins Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) Transport cars to offsite locations (including for dealer trades) Attends weekly department meetings Other duties may be assigned

THE IDEAL CANDIDATE WILL;   -As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele.  -Prospect for new and current clients within a vast database.  -Be rewarded financially for selling finance & protection products that support the client’s ownership journey.  -Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.  -Deliver an excellent experience to Avondale clients.  -Assist clients with the handover of their vehicle.

THE IDEAL CANDIDATE WILL;   -As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele.  -Prospect for new and current clients within a vast database.  -Be rewarded financially for selling finance & protection products that support the client’s ownership journey.  -Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.  -Deliver an excellent experience to Avondale clients.  -Assist clients with the handover of their vehicle.

Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards