- Greet clients as they enter the dealership and offers hospitality - Determine clients’ needs, and locate appropriate member to assist - Introduce client to appropriate member - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Know and understand the s, and adhere to the requirements - Follow other administrative duties that may be assigned

- Manages the improvement and execution of Internet Sales Process and Experience at the assigned Avondale Dealership. - Coaches Internet SEMs/SEMs in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and One Touch Sales Process. - Consistently conducts internet process, technology and product training; maintains a department training calendar/schedule - Prepares development plans as needed for Internet SEMs and documents activities and progress Listens to phone calls and reviews Internet SEMs/SEMs communication daily; coaches team members - Works with vendor partners, eCommerce Director, and Business Development Managers to fully master the technology used in the eCommerce process (Momentum, Conversica, IPacket, etc.) - Creates and executes strategies for increasing market share via online sales (in partnership with Marketing, eCommerce Director, and Sales Directors) - Tracks appointments, closing ratios, lead response time, quality of response, I-SEM/SEM production, technology engagement and reports the results to the Sales Directors and General Manager (GM) monthly - Is aware of and is prepared for all internet related appointments set by Internet SEMs/SEMs - Ensures that all SEMs and Managers are prepared for internet related appointments - Conducts follow-up communication for engaged and unsold internet leads - Desks deals for internet leads as needed - Ensures that Internet SEMs/SEMs prospect their own database of clients and do not solely rely on inbound internet leads - Monitors online merchandising and executes timely photographs and descriptions; partners with Photo Vendor regularly - Partners with the Marketing team to align corporate digital messaging & strategies with initiatives at the store level - Protects the dealership from fraudulent activity and ensures the integrity of running an ethical business. - Remains compliant with state and federal regulations. Federal regulations such as but not limited to: OFAC, Red Flag, Adverse Actions, and Risk Based Pricing Rules - Maintains professional relationships with clients, corporate departments, manufacturers, vendors, and lead providers - Attends dealership and department meetings as appropriate - Adheres to the requirements of the Avondale Privacy and Information Security Policies