ESSENTIAL DUTIES AND RESPONSIBILITIES  -Schedules new members for New Hire Orientation and ensures new members receive proper communication regarding their first week of employment at Avondale   -Communicates new member’s start dates with appropriate departments, i.e. IT, HR, Payroll etc.   -Prepares materials, lunches, and schedule for Spirit U, New Hire Orientation   -Manages Job Description Library   -Acts as Learning Management System administrator by creating programs, courses, adding class dates, managing reminders from system, closing completed courses, ensuring proper credit in training records and maintains student records.   -Composes routine and complex correspondences including agendas, training reminders, meeting minutes, memos, confidential correspondences, OD reports, strategic plans, org chart updates and other documents   -Assists trainers in prepping training room, computers, project and video conference equipment as needed before training classes.   -Performs training audits and reports as needed for training -Updates certification schedules for required and completed training -Sends out reminders to members for missed training, required training and off-site training -Coordinates with outside training vendors  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. -Shadow assigned Experienced Technician -Assist as instructed in automotive repair and maintenence procedures under guidance and supervision of experienced Technician  -Assist in Car Wash and Valet functions as needed/assigned -Participate in selected manufacturer training courses -Attend team and department meetings      

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists the Assistant Service Manager in the performance of his/her duties including meeting and greeting clients, writing up the repair order, and communicating with the client (please see ASM Job Description for more details) Assists valets in their duties Learns the maintenance schedule Learns warranty policies and procedures Maintains strict adherence to dealership policy on client vehicle care and operation Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

-Must be able to drive and operate vehicle   -Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction -Communicates additional service requests to the ASM for communication to the Sales Department   -Plans work procedure in cooperation with the Shop Foreman/Team Leader   -Provides labor time estimates to the ASM -Monitors repair time and updates ASM on status often for internal vehicles in for service   -Maintains strict adherence to dealership policy on internal vehicle care and operation   -Completes story, or documentation for vehicle repairs   -Knows and understands dealership computer system   -Assists other team members   -Wears approved safety glasses when in designated safety areas   -Keeps work area clean and tidy -Attends company and factory training   -Keeps current with factory technical bulletins   -Understands and follows Federal, State, and local regulations such as disposal of hazardous wastes   -Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements   -Attends weekly department meetings

- Manages the daily administration of various front end applications including CRM, Desking, DMS, etc. and implements changes as needed to our client databases - Analyzes the systems by consulting with users to ensure proper functional specifications - Leads new 3rd party software implementation projects and determines processes and system setups through consulting with users - Determines, test and documents the flow of Internet leads and programs the system to accept various formats of data feeds that interface with CRM and flow to the Sales Experience Managers - Provides support for dealership personnel to include creating and maintaining campaigns in CRM, reporting, and troubleshooting for various other dealership applications as client’s needs dictate - Ensures integrity of information stored in CRM & DMS through de-duping process - Maintains member and client information on various IT systems including ADP DMS, CRM, and Intranet - Works with 3rd party providers to develop data extraction routines and interfaces based upon vendor requirements - Sets up new users on all 3rd Party systems as required

  - Manages the implementation and execution of Internet Sales Process and Experience - Develops and maintains database of email templates used in contact stream (in conjunction with the GSM, Corporate Sales Trainer and Director of Marketing) - Coaches and prepares Internet Sales Consultants' in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and Experience - Utilizes Client Relationship Management (CRM) system daily to monitor proper utilization of process and templates and provides feedback to Sales Managers when additional coaching, training or discipline is required. - Tracks closing ratios, lead response time, quality of response, sales consultant’s execution and reports the results to the GSM, Sales Managers and GM monthly - Works with Director of Marketing, Corporate Sales Trainer and Director of Internet Business Development to identify new technologies and processes to improve performance of Internet Sales Process and Experience - Creates and executes strategy for increasing market share via the Internet - Is aware of and is prepared for all internet related appointments and meets/greets client appointments as set by Internet Sales Consultants - Protects the dealership from fraudulent activity and ensures the integrity of running an ethical business. - Remains compliant with state and federal regulations. Federal regulations such as but not limited to: OFAC, Red Flag, Adverse Actions, and Risk Based Pricing Rules - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction    

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle. Performs the procedures with the assistance of Team Leader while training toward Certification (See Technician Job Description). Examines vehicle and discusses with the Team Leader the nature and extent of damage or malfunction. Plans work procedure in cooperation with the Team Leader. Maintains strict adherence to dealership policy on client vehicle care and operation. Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction. Knows and understands the Avondale and Information Security Policy, and adhere to its requirements. Attends weekly department meetings.

Automotive Sprinter Technician Responsibilities: ● Must be able to drive and operate vehicle ● Diagnose and repair vehicles with integrity and ethics ● Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction ● Communicates additional service requests and monitors repair time to update ASM for communication to client ● Completes story, or documentation for client repairs ● Keeps work area clean and tidy ● Attends company/factory training and weekly department meetings ● Knows and understands the Client Concern Resolution (CCR) process, and utlize the program to achieve client satisfaction

Collision Technician Responsibilities: - Operating knowledge in measuring systems Celette and Car-O-Liner - Diagnoses and repairs unibody structural damage - Diagnoses and repairs full frame vehicles - Replaces and repairs body panels - Replaces damaged wiring harnesses, or reinstalls harnesses after body repair - Removes and reinstalls interiors

Automotive Technician Responsibilities: ● Must be able to drive and operate vehicle ● Diagnose and repair vehicles with integrity and ethics ● Communicates additional service requests to the ASM for communication to client ● Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients ● Keeps work area clean and tidy ● Attends company/factory training and weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensures all vehicles have met all pre-delivery checklist requirements Programs personalized settings Assess client’s knowledge and priorities to personalize the client experience Explains and demonstrates vehicle features and technologies while focusing on client comfort level and retention Provides front-line support to clients with complex technology questions or concerns during the ownership experience Resolves client inquiries for vehicle technology issues and/or concerns Troubleshoots vehicle technology and vehicle system features Mans the Technology Desk and is available to assist clients in person, by phone and/or email during store business hours Serves as the technology consultant to all dealership members Trains sales and service staff on key technologies and how to best explain and demonstrate them to a client Partners with the Sales Consultants to share information regarding common concerns after delivery Maintains a high degree of product and technical knowledge, including information about all Jaguar Land Rover products, resources, features, benefits, applications and competitive vehicle technology and reviews Maintains a collection of technology information and resources to assist in explanations Creates and maintains FAQ guide for clients Achieves Client Satisfaction goals as set by Sales Director Maintains client records in CRM to accurately show re-delivery appointments, phone calls made or emails sent Follows up with clients within two weeks of delivery to ensure understanding and anticipate additional technology needs and/or to schedule and conduct second delivery as needed Attends weekly department meetings as appropriate Maintains all certification requirements Assists with car displays and marketing events by greeting clients and sharing product information Conducts new owner clinics Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Other duties as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives log and reconciles packing list with materials received Reports discrepancies/damages and part number changes to supervisor Stocks parts in appropriate bins Fills picking tickets, repair orders, incoming invoices or requests for materials, tools, or other stock items and distributes items to parts counter Pulls orders accurately Marks materials with identifying information Weighs or counts items for distribution Inputs records into the computer system Drives vehicle to transport stored items from warehouse to shop or to pick up items from several locations for shipment Prepares parcels for mailing Maintains inventory records Keeps work area clean and orderly Processes returns and scrap as directed Knows and understands the Client Concern Resolution (CCR) process, and use the program to  achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

  - Assist service clients by researching and providing information about current and historic repair orders - Partner with Technicians, Assistant Service Managers, and Service Management to enhance client experience in the Service Department - Utilize information systems to research vehicle status and update clients when appropriate - Update and maintain client records in CDK and our CRM - Assist Service Managers with daily operational functions to enhance client experience - Liaison between BDC agents and service drive to assist clients with questions, concerns, and escalations - Facilitate client communications with ASM team by returning calls and/or messages  

THE IDEAL CANDIDATE WILL; - Prospect for new and current clients. - Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. - Greet prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle. - Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. - Follow up with clients and prospective clients in a timely fashion. - Sell finance products, and have clients sign all the paperwork to complete the deal. - Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. - Have proper knowledge of products and current market trends Meets/Exceeds Park Place and manufacture training and certification plans and standards. - Understand and adheres to the Avondale “One Touch” Sales Process. - Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction. - Know and understand the Avondale Privacy and Information Security Policies, and adhere to the requirements. - Read and understand all company policies and procedures in the company handbook. - Attend weekly department meetings. - Follow other duties that may be assigned.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Removes "sticker" tape and glue on vehicles to be delivered Keeps all demos clean Maintains strict adherence to dealership policy on client vehicle care and operation Assures that every complete job, whether pre-delivery or customer pay meets dealership standards 100% of the time Inspects new car inventory to assure that the appearance of these vehicles meets dealership standards 100% of the time Inspects cars for damage and/body work and report any damage to management Works to meet deadlines and/or client promise times; and keeps key members informed of progress Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Greets Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients Listens to each client and clearly articulate information on the repair order Satisfies client's immediate needs, use low key, high integrity methods to present additional needed services Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Presents a menu of recommended maintenance and additional services to every client Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Maintains strict adherence to dealership policy on client vehicle care and operation Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Forwards repair or service estimate changes to client following technician's diagnosis Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Advises clients of potential consequences if repairs are not made Handles minor client concerns or misunderstandings Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment Notifies technicians of changes to repair status Encourages clients to complete the manufacturer surveys to provide feedback Coordinates work overflow Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings