Determines needs and specify part accurately Creates and modifies purchase order and issue to appropriate vendor to order parts Records warranty parts returned Creates special ordered parts on dealership computer system and notifies ASM, Technician or client upon receipt Reviews special order parts tracking Processes and closes open invoices Compares invoices against requisitions to verify quality and quantity of merchandise received Keep records of outside purchases, parts received and issued

Process Execution - Learn and implement the Avondale One Touch Sales Process - Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base - Learn and conduct deliveries (including off-site deliveries) - Learn and perform product presentations - Maintain and perform the online photo process for new and pre-owned inventory daily - Create and maintain on-line vehicle descriptions daily at the direction of the E-Commerce Mgr/Director Learning Products/Product Knowledge - Maintain a thorough knowledge of the inventory - Maintain a thorough knowledge of the product including technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. Departmental Assistance - Pull cars from inventory - Greet SEM’s clients when necessary - Assists with appraisal of trade-ins - Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) - Transport cars to offsite locations (including for dealer trades) - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Knows and understands the Avondale Privacy and Information Security Policies, and adhere to all applicable requirements - Execute client prospecting at direction of E-Commerce Mgr/Director - Assist E-Commerce Dept, Mgr/Dir in department and team initiatives - Attends weekly department meetings

Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed

Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Service Advisor if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed

  Learn and implements the Avondale Process (One Touch) Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base Learn and conduct deliveries (including off-site deliveries) Learn and perform product presentations Maintain a thorough knowledge of the inventory Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. Pull cars from inventory Greet SEM’s clients when necessary Assists with appraisal of trade-ins Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) Transport cars to offsite locations (including for dealer trades) Attends weekly department meetings Other duties may be assigned

Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards

Creates repair orders for each vehicle Writes Repair orders for new cars and conducts pre-delivery inspections for new and pre-owned vehicles Tracks open repair orders on new and pre-owned vehicles Collects repair orders (ROs) from pre-owned managers for approval Verifies that deliveries are timely Tracks make-ready and porters Communicates status of vehicles to Make Ready Manager Coordinates repairs from external vendors and issues purchase orders as needed Obtains proper management authorization for any and all charges to policy account Books, flags, and close internal repair orders Attaches work orders and supporting documentation to final invoices Monitors key tracking system Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Keeps demos/inventory prepared to show clients Pulls cars from inventory when needed Fills deliveries and/or demos with gas Washes demos and inventory as needed Takes sold inventory to make ready/prep center Keeps all cars showroom clean Transports cars to clients or to offsite locations for additional work Helps perform physical inventory monthly Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings Other duties may be assigned

  The Service Director will also be responsible for understanding and being able to assist with all of the functions of Service Manager Sets monthly and annual objectives/forecasts for sales and profit for the service, departments Establishes and maintains systems for tracking sales and production performance with comparison to objectives on a daily basis Determines both short and long term staffing requirements for the service department Establishes and monitors goals for member development programs Sets client satisfaction index goals and coordinate plans for their attainment Works with Parts Manager to ensure proper inventory levels Participates in Operational Planning Establishes written departmental policies and procedures including, but not limited to: hiring practices, hours of operation, pay plans and pay levels, written job descriptions, member training, standards of performance, member records, member motivation, plant and equipment maintenance, discipline, fringe benefits, and security Reviews each department manager's performance

Monitors proper organization of paperwork Schedules training for Service Department office staff Helps ensure that all technical publications, e.g. manuals, bulletins, etc., are kept current Helps review and distribute technical and warranty bulletins Stays abreast of all manufacturer's warranty policies and procedures Schedules and assist in conducting monthly Service Department meetings Completes month-end reporting Runs reports to gather information for Technician payroll Runs reports to gather information for service operations and tracking Runs reports daily for Technician production reports Assists in the cross-training of staff Administrates pay for Service Department office staff in cooperation with payroll Assists Service Manager and Service Director in resolving client issues

Performs perpetual inventory    Participates in Operational Store & Department Planning   Creates annual budgets   Reconciles daily parts invoices   Tracks the gross sales of the parts department daily   Reconciles and report shortages and/or damages   Reconciles parts/warranty returns report   Provides on the job training for parts department members   Compiles and analyzes monthly management reports   Maintains tight control over parts inventory   Ensures the quality of customer service provided by the parts department   Coordinates parts marketing   Calculates and submits the obsolescence report monthly   Understands and abides by Manufacturer policies and procedures relevant to parts department   Promotes and fosters healthy mutual relationship with manufacturers   Ensures proper mark ups and margins are set up properly   Work directly with Service Management team to ensure proper partnership with all Fixed Operations Staff   Holds weekly department meetings   Attends weekly manager meetings

Must be able to drive and operate vehicle Greets clients and educate them on the repair process Examines damaged vehicles for dents, scratches, broken glass, and other damage requiring repair, replacement, or repainting, for related and unrelated accident damage Examines interior for evidence of fire, water, or other damage Determines feasibility of repair or replacement of parts, such as bumpers, fenders, and doors Estimates cost of mechanical, electrical, or other repairs Computes cost of replacement parts and labor to restore vehicle to condition specified by client Prepares and explains itemized estimate to clients and  work order for each vehicle Obtains required signatures and authorizations for repairs Negotiates with the insurance company on repair claim costs Schedules and coordinates repairs with technicians Notifies the client when repairs are completed and the vehicle is ready for delivery Keeps clients informed of progress every other day Orders parts on repairs, in cooperation with technicians Reviews supplemental damage with technicians and insurance adjusters Oversees vehicle repair throughout the repair process Keeps clients informed of repair status with updates given at client’s request Quality inspects the vehicle following repairs to verify that repairs have been done properly Handles telephone calls regarding vehicle status Updates Body Shop Manager daily on car status Allocates the work to the body and paint techs on a fair basis and in such a manner to ensure a smooth flow of work to each technician

Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Removes "sticker" tape and glue on vehicles to be delivered Maintains strict adherence to dealership policy on client vehicle care and operation Assures that every complete job, whether pre-delivery or customer pay meets dealership standards 100% of the time Inspects new car inventory to assure that the appearance of these vehicles meets dealership standards 100% of the time Inspects cars for damage and/body work and report any damage to management Works to meet deadlines and/or client promise times; and keeps key members informed of progress

Prospect for new and current clients. Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. Follow up with clients and prospective clients in a timely fashion. Sell finance products, and have clients sign all the paperwork to complete the deal. Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. Understand and adheres to the Avondale “One Touch” Sales Process. Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction.

Must be able to drive and operate vehicle Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Maintains strict adherence to dealership policy on client vehicle care and operation Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction

Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Service Advisor if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed

-As a Sales Experience Manager, you will oversee the client’s vehicle selection process and overall transaction while being truly empowered to communicate pricing and lending options. We call it, “One Touch.”  -Sell the world’s most exciting automobiles to our qualified and engaging clientele.  -Prospect for new and current clients within a vast database.  -Be rewarded financially for selling finance & protection products that support the client’s ownership journey.  -Utilize all Avondale and manufacturer required tools, software, training and processes to meet and/or exceed standards.  -Deliver an excellent experience to Avondale clients.  -Assist clients with the handover of their vehicle.  

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements  

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements  

Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements