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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Our Mercedes-Benz DRIVE Interns will have the opportunity of beginning their career in the Fixed-Ops department at Mercedes-Benz Grapevine. This position will rotate between our car wash department and our shop while interns attend classes at the nearby Mercedes-Benz Training Center. Interns will have a vital role of helping to deliver an elevated experience to our clients.
Prints repair orders, parts invoices, bills, itemized lists, and tickets showing amount due
Records amounts received and prepare cash reports of transactions
Balances cash drawer at the beginning and end of each shift
Processes repair orders
Operates credit card and "Telecheck" machines
Maintains records of daily transaction documentation
Calculates discounts, coupons and charges and apply to proper accounts on repair order
Prepares daily bank deposits
Processes and receives Finance and Insurance (F&I) and necessary sales monies
Knows and understands extended service policies, and processes extended warranty payments for repair orders
Assists in scheduling courtesy transportation
Processes mail
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Provides labor time estimates to the ASM
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Knows and understands dealership computer system
Assists Technician Trainees
Wears approved safety glasses when in designated safety areas
Keeps work area clean and tidy
Attends company and factory training
Keeps current with factory technical bulletins
Understands and follows Federal, State and local regulations such as disposal of hazardous wastes
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
Sells and manages extended warranties and complete required documentation
Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
Notifies clients when repairs are completed and vehicle is ready for delivery
Reviews and explains repairs and associated costs with client upon completion of service
Documents verbal, in person, and written approvals on repair orders and add-on sales
Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
Maintains a record of status of special order parts
Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
Maintains required hours per repair order (HPR) in accordance with dealership standards
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction
Communicates labor time estimates and additional service requests to the ASM for communication to client
Plans work procedure in cooperation with the Shop Foreman
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on client vehicle care and operation
Completes story, or documentation for client repairs
Assists Technician Trainees
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Warmly greets clients upon arrival and direct them to the appropriate member
Assists clients with paperwork
Prints repair orders, parts invoices, bills, itemized lists, and tickets showing amount due
Records amounts received and prepare cash reports of transactions
Balances cash drawer at the beginning and end of each shift
Processes repair orders
Operates credit card and "Cenpos" machines
Maintains records of daily transaction documentation
Calculates charges and apply to proper accounts on repair order
Prepares daily bank deposits
Processes and receives Finance and Insurance (F&I) and necessary sales monies
Knows and understands extended body shop policies, and processes payments for repair orders
Assists in scheduling courtesy transportation
Processes mail
Assists front office with phone calls
Assists Booker with flagging Tech and booking ROs
Scans closed ROs
Issues POs for vendors
Processes POs and invoices
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Attends department meetings
Must be able to drive and operate vehicle
Washes, waxes, and buffs vehicles, dress wheels and tires
Vacuums interiors and trunks
Cleans all glass components thoroughly
Inspects and cleans engine compartment
Operates car wash where available
Maintains strict adherence to dealership policy on client vehicle care and operation
Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
Greets clients and escorts client to appropriate member
Parks cars in designated areas
Retrieves cars for clients
Finds and installs license plates
Replaces vehicle bulbs
Notifies Service Advisor if client is waiting
Keeps service drive free of vehicles and clean and clear of debris
Maintains strict adherence to dealership policy on client vehicle care and operation
Helps clients transfer luggage or packages between cars
Assists techs in moving inoperable vehicles
Alerts Manager to any damage to clients’ vehicles
Drives clients to requested destination as needed
Must be able to drive and operate vehicle
Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction
Plans work procedure in cooperation with the Shop Foreman/Team Leader
Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients
Maintains strict adherence to dealership policy on internal vehicle care and operation
Completes story, or documentation for vehicle repairs
Attends company and factory training
Keeps current with factory technical bulletins
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greets clients
Escorts client to appropriate member
Parks cars in designated areas
Retrieves cars for clients
Finds and installs license plates
Replaces vehicle bulbs
Notifies Assistant Service Manager (ASM) or Estimator if client is waiting
Keeps service drive free of vehicles
Maintains strict adherence to dealership policy on client vehicle care and operation
Helps clients transfer luggage or packages between cars
Assists techs in moving inoperable vehicles
Alerts Manager to any damage to clients’ vehicles
Assists with housekeeping on the service drive keeping it clean and clear of debris
Drives clients to requested destination as needed
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Privacy and Information Security Policy, and adhere to its requirements
Attends department meetings as requested