Avondale

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ID 2022-2099
- Greet clients as they enter the dealership and offers hospitality - Determine clients’ needs, and locate appropriate member to assist - Introduce client to appropriate member - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Know and understand the Privacy and Information Security Policy, and adhere to the requirements - Follow other administrative duties that may be assigned
Job Locations
US-TX-Grapevine
Category
New Cars
ID 2022-2096
Service Drive Process - Assist ASM with daily activities to ensure expedited client updates - Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.) - Assists ASM by notifying clients when repairs are completed, and vehicle is ready for delivery - Assists with Service Drive Traffic - Assists ASM Team with greeting and starting Repair Order - Review, send, and schedule Express Pay - Review of next day appointments to provide an elevated experience at time of appointment   Claims Management - Process and submit extended warranty claims - Process and submit tire and wheel contract claims - Process and submit additional third-party coverage claims (Windshield, Dent, etc.)   Outbound Strategies - Outbound Special-Order Parts communication - Outbound Campaign/Recall communication - Outbound CSI follow ups   Further Development - Lateral Support Training in other service operations - Internal Assistant Service Manager - Warranty and Booking - Loan Car Process
Job Locations
US-TX-Dallas
Category
Service
ID 2022-2095
Knows and understands the manufacturer warranty policy and procedures Establishes and maintains productive relationships with the manufacturer's designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals Returns improperly completed repair orders to their originators for completion or correction Determines and enter the applicable labor operation codes, failure codes, and other administrative data required Checks each repair order against the vehicle's service history to avoid making duplicate claims Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff Reports any abuses or fraudulent manipulation of warranty claims to management immediately Scans repair orders into system and distribute to appropriate party for final processing Submits warranty claims to the factory or warranty company using the administrative tools available Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission Contacts the appropriate warranty claims representative regarding any claims requiring special authorization Maintains a record of all claims submitted, returned, rejected, or paid and their current status Provides a weekly report to the Service Manager regarding claims status Maintains a minimum warranty claims acceptance rate of ninety five percent and no more than fifteen days of warranty receivables
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2094
Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed
Job Locations
US-TX-Grapevine
Category
Body Shop
ID 2022-2093
Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2089
Verify and analyze the accuracy and completion of all sales transactions and ensure proper information is included on all lease and sales agreements, and does so with an emphasis on time Keep track of sales, product costs, expenses, liabilities, taxes and reconciles product sales to Accounting books Prepare/print the documents needed to complete a sales transaction Break down car deals and submits funding packets Work with the accounting department to correct all errors on deals Correspond with the Sales & Accounting team concerning items needed to fund or complete a deal Process paperwork for cancellation of all F&I products Expedite F&I transactions requiring special handling (e.g. FedEx) in order to finalize sales or leases, including the printing of necessary documents and forms Commission finalized car deals for Sales Experience Managers (SEM), bills the finalized deals and provides deal recap Monitor the contracts-in-transit (CIT) list daily and corresponds with F&I Director concerning items needed to fund a deal
Job Locations
US-TX-Grapevine
Category
Finance & Insurance
ID 2022-2088
Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2087
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Determines needs and specify part accurately Creates and modifies purchase order and issue to appropriate vendor to order parts Records warranty parts returned Creates special ordered parts on dealership computer system and notifies ASM, Technician or client upon receipt Reviews special order parts tracking Processes and closes open invoices Compares invoices against requisitions to verify quality and quantity of merchandise received Keep records of outside purchases, parts received and issued Performs on-going inventories in warehouse Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction Knows and understands the Park Place Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings
Job Locations
US-TX-Grapevine
Category
Parts
ID 2022-2081
Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2080
Prospect for new and current clients. Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. Follow up with clients and prospective clients in a timely fashion. Sell finance products, and have clients sign all the paperwork to complete the deal. Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. Understand and adheres to the Avondale “One Touch” Sales Process. Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction.
Job Locations
US-TX-Dallas
Category
New Cars
ID 2022-2078
Verify and analyze the accuracy and completion of all sales transactions and ensure proper information is included on all lease and sales agreements, and does so with an emphasis on time Keep track of sales, product costs, expenses, liabilities, taxes and reconciles product sales to Accounting books Prepare/print the documents needed to complete a sales transaction Break down car deals and submits funding packets Work with the accounting department to correct all errors on deals Correspond with the Sales & Accounting team concerning items needed to fund or complete a deal Process paperwork for cancellation of all F&I products Expedite F&I transactions requiring special handling (e.g. FedEx) in order to finalize sales or leases, including the printing of necessary documents and forms Commission finalized car deals for Sales Experience Managers (SEM), bills the finalized deals and provides deal recap Monitor the contracts-in-transit (CIT) list daily and corresponds with F&I Director concerning items needed to fund a deal
Job Locations
US-TX-Grapevine
Category
Finance & Insurance
ID 2022-2076
Prospect for new and current clients. Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. Follow up with clients and prospective clients in a timely fashion. Sell finance products, and have clients sign all the paperwork to complete the deal. Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. Understand and adheres to the Avondale “One Touch” Sales Process. Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction.
Job Locations
US-TX-Grapevine
Category
Pre-owned Cars
ID 2022-2075
Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements  
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2069
Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed, discusses with the Shop Foreman, Team Leader, or ASM as to the nature and extent of damage or malfunction Plans work procedure in cooperation with the Shop Foreman/Team Leader Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on internal vehicle care and operation Completes story, or documentation for vehicle repairs Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements  
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2059
Service Drive Process - Assist ASM with daily activities to ensure expedited client updates - Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.) - Assists ASM by notifying clients when repairs are completed, and vehicle is ready for delivery - Assists with Service Drive Traffic - Assists ASM Team with greeting and starting Repair Order - Review, send, and schedule Express Pay - Review of next day appointments to provide an elevated experience at time of appointment   Claims Management - Process and submit extended warranty claims - Process and submit tire and wheel contract claims - Process and submit additional third-party coverage claims (Windshield, Dent, etc.)   Outbound Strategies - Outbound Special-Order Parts communication - Outbound Campaign/Recall communication - Outbound CSI follow ups   Further Development - Lateral Support Training in other service operations - Internal Assistant Service Manager - Warranty and Booking - Loan Car Process
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2050
Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Removes "sticker" tape and glue on vehicles to be delivered Maintains strict adherence to dealership policy on client vehicle care and operation Assures that every complete job, whether pre-delivery or customer pay meets dealership standards 100% of the time Inspects new car inventory to assure that the appearance of these vehicles meets dealership standards 100% of the time Inspects cars for damage and/body work and report any damage to management Works to meet deadlines and/or client promise times; and keeps key members informed of progress
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2046
Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates labor time estimates and additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Assists Technician Trainees Attends company and factory training Keeps current with factory technical bulletins Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Job Locations
US-TX-Grapevine
Category
Service
ID 2022-2032
Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed
Job Locations
US-TX-Dallas
Category
Service
ID 2021-1949
Greets clients and escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles and clean and clear of debris Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Drives clients to requested destination as needed
Job Locations
US-TX-Grapevine
Category
Service
ID 2021-1942
Determines needs and specify part accurately Creates and modifies purchase order and issue to appropriate vendor to order parts Records warranty parts returned Creates special ordered parts on dealership computer system and notifies ASM, Technician or client upon receipt Reviews special order parts tracking Processes and closes open invoices Compares invoices against requisitions to verify quality and quantity of merchandise received Keep records of outside purchases, parts received and issued
Job Locations
US-TX-Dallas
Category
Parts

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