Avondale

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ID 2021-2014
  Verifies data, completes state forms, makes disbursement for taxes and fees, and submits to the state    Processes New Car & Pre-Owned registrations on appropriate titling software system maintaining days out of < 21 days   Processes Pre-Owned vehicle title transfers                                                                                                  Prepares and distributes registration and license plate envelopes   Maintains follow-up on all incoming titles   Maintains and reconciles schedules for tax, title and license payable   Communicates with sales and finance as appropriate to resolve any titling issues   Work with out of state liasons to process out of state titling/registration   Knows and understands the Avondale Privacy and Information Securities Policy and adheres to its requirements   Attends department meetings as scheduled   Other duties as assigned    
Job Locations
US-TX-Grapevine
Category
Accounting
ID 2021-2013
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested
Job Locations
US-TX-Dallas
Category
Service
ID 2021-2012
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Determines needs and specify part accurately Creates and modifies purchase order and issue to appropriate vendor to order parts Records warranty parts returned Creates special ordered parts on dealership computer system and notifies ASM, Technician or client upon receipt Reviews special order parts tracking Processes and closes open invoices Compares invoices against requisitions to verify quality and quantity of merchandise received Keep records of outside purchases, parts received and issued Performs on-going inventories in warehouse Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings
Job Locations
US-TX-Grapevine
Category
Parts
ID 2021-2011
ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings
Job Locations
US-TX-Grapevine
Category
Service
ID 2021-2010
THE IDEAL CANDIDATE WILL; - Learn and implements the Avondale Sales Process (One Touch) - Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base - Learn and conduct deliveries (including off-site deliveries) - Learn and perform product presentations - Maintain a thorough knowledge of the inventory - Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. - Pull cars from inventory - Greet SEM’s clients when necessary - Assists with appraisal of trade-ins - Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) - Transport cars to offsite locations (including for dealer trades) - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Knows and understands the Avondale Privacy and Information Security Policies, and adhere to all applicable requirements - Attends weekly department meetings - Other duties may be assigned  
Job Locations
US-TX-Dallas
Category
New Cars
ID 2021-2009
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Social Media Implementation - Work with Social Media and Content Manager on content implementation plan that delivers a measurable impact based upon larger strategy goals - Assists with posting content across Avondale’s social media platforms including but not limited to: Instagram, Twitter, Facebook, LinkedIn and TikTok - Develop specific campaigns to create and maintain high levels of customer interaction - Works with Social Media and Content Manager on monthly reporting cadence across platforms and channels - Stays up-to-date with social and digital technology developments that may affect algorithm or strategy adjustments Content Creation Project Coordination - Work with Social Media and Content Manager to plan and execute content production - Thinks creatively to develop content creation ideas that will help set Avondale apart within the automotive industry - Reviews monthly content plan to best coordinate vehicles, talent needed, shoot days and times in a timely and efficient manner - Works with all marketing team members to support project coordination as needed with digital, community and events Platform Management - Manage, respond and report on the reputation reviews of Avondale Dealerships by location with the goal to grow and improve ratings and visibility - Work with YEXT on business listing management and optimizations to ensure all public facing information is correct with operating hours and procedures - Utilize and oversee Asana, the project management platform the marketing team uses to ensure deliverables and projects are being completed as expected within the given timeline and due dates listed Work with Digital Marketing Manager to review and optimize all Avondale websites monthly with a detail-oriented focus on improving the user experience
Job Locations
US-TX-Grapevine
Category
Marketing
ID 2021-2007
THE IDEAL CANDIDATE WILL; - Learn and implements the Avondale Sales Process (One Touch) - Learn and utilize Auto Alert to prospect for opportunities within SEM’s client base - Learn and conduct deliveries (including off-site deliveries) - Learn and perform product presentations - Maintain a thorough knowledge of the inventory - Maintain a thorough knowledge of the product including: technical specifications, exterior color options, interior trim options, optional and standard equipment and competitive advantages. - Pull cars from inventory - Greet SEM’s clients when necessary - Assists with appraisal of trade-ins - Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning, and filling gas) - Transport cars to offsite locations (including for dealer trades) - Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction - Knows and understands the Privacy and Information Security Policies, and adhere to all applicable requirements - Attends weekly department meetings - Other duties may be assigned  
Job Locations
US-TX-Grapevine
Category
New Cars
ID 2021-2005
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Locates loan cars for clients Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM Provides Client Care Center with availability list and ASM’s Updates client data base as needed Checks-in returned cars, inspects for damage, secures mileage and closes agreement Arranges for repairs of damaged or malfunctioning cars Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals Faxes TXDL #s and insurance information to outside vendors Ensures that cars are clean and operable before delivery to client Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Job Locations
US-TX-Grapevine
Category
Service
ID 2021-2000
ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings
Job Locations
US-TX-Dallas
Category
Service
ID 2021-1983
THE IDEAL CANDIDATE WILL; - Prospect for new and current clients. - Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. - Greet prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle. - Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. - Follow up with clients and prospective clients in a timely fashion. - Sell finance products, and have clients sign all the paperwork to complete the deal. - Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. - Have proper knowledge of products and current market trends Meets/Exceeds Avondale and manufacture training and certification plans and standards. - Understand and adheres to the Avondale “One Touch” Sales Process. - Utilize all Avondale and manufacture required tools, software and processes to meet and/or exceed set standards. - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction. - Know and understand the Avondale Information Security Policies, and adhere to the requirements. - Read and understand all company policies and procedures in the company handbook. - Attend weekly department meetings. - Follow other duties that may be assigned.  
Job Locations
US-TX-Grapevine
Category
New Cars
ID 2021-1979
ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings
Job Locations
US-TX-Dallas
Category
Service
ID 2021-1967
THE IDEAL CANDIDATE WILL; - Prospect for new and current clients. - Learn and utilizes all company provided software including the Client Relationship Management (CRM) system and Auto Alert. - Greet prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle. - Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals. - Follow up with clients and prospective clients in a timely fashion. - Sell finance products, and have clients sign all the paperwork to complete the deal. - Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold. - Have proper knowledge of products and current market trends Meets/Exceeds Park Place and manufacture training and certification plans and standards. - Understand and adheres to the Avondale “One Touch” Sales Process. - Utilize all Avondale and manufacturer required tools, software and processes to meet and/or exceed set standards. - Know and understand the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction. - Know and understand the Avondale Privacy and Information Security Policies, and adhere to the requirements. - Read and understand all company policies and procedures in the company handbook. - Attend weekly department meetings. - Follow other duties that may be assigned.  
Job Locations
US-TX-Dallas
Category
New Cars
ID 2021-1963
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Removes "sticker" tape and glue on vehicles to be delivered Keeps all demos clean Maintains strict adherence to dealership policy on client vehicle care and operation Assures that every complete job, whether pre-delivery or customer pay meets dealership standards 100% of the time Inspects new car inventory to assure that the appearance of these vehicles meets dealership standards 100% of the time Inspects cars for damage and/body work and report any damage to management Works to meet deadlines and/or client promise times; and keeps key members informed of progress Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings
Job Locations
US-TX-Dallas
Category
Service
ID 2021-1949
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested
Job Locations
US-TX-Grapevine
Category
Service
ID 2021-1947
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Greets Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients Listens to each client and clearly articulate information on the repair order Satisfies client's immediate needs, use low key, high integrity methods to present additional needed services Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Presents a menu of recommended maintenance and additional services to every client Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Maintains strict adherence to dealership policy on client vehicle care and operation Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Forwards repair or service estimate changes to client following technician's diagnosis Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Advises clients of potential consequences if repairs are not made Handles minor client concerns or misunderstandings Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment Notifies technicians of changes to repair status Encourages clients to complete the manufacturer surveys to provide feedback Coordinates work overflow Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings
Job Locations
US-TX-Grapevine
Category
Service
ID 2020-1922
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Operating knowledge in measuring systems Celette and Car-O-Liner Diagnoses and repairs unibody structural damage Diagnoses and repairs full frame vehicles Replaces body panels Repairs body panels Replaces damaged wiring harnesses, or reinstalls harnesses after body repair Removes and reinstalls interiors Knows and understands the Avondale Privacy and Information Security Policies, and adhere to the requirements Attends weekly department meetings Maintains clean work area Other duties as assigned
Job Locations
US-TX-Grapevine
Category
Body Shop
ID 2020-1920
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Information Security Policy and adheres to its requirements Attends weekly department meetings
Job Locations
US-TX-Grapevine
Category
Service
ID 2020-1900
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Maintains strict adherence to dealership policy on client vehicle care and operation Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
Job Locations
US-TX-Grapevine
Category
Service
ID 2020-1838
ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings
Job Locations
US-TX-Grapevine
Category
Service

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