ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order (RO) Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards Knows and understands the manufacturer warranty policy and procedures Determines and enters the applicable labor operation codes, failure codes, and other administrative data required Records (flag) the appropriate technicians for the hours earned on the operations they performed Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery Communicates with Parts Department and Technicians to verify that all charges are documented Enters and revises information and description of repairs in computer system Prepares and delivers repair orders for billing Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements BOOKER REVISED 06/06/12 2 Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Warmly greets clients upon arrival and direct them to the appropriate member Assists clients with paperwork Prints repair orders, parts invoices, bills, itemized lists, and tickets showing amount due Records amounts received and prepare cash reports of transactions Balances cash drawer at the beginning and end of each shift Processes repair orders Operates credit card and "Cenpos" machines Maintains records of daily transaction documentation Calculates charges and apply to proper accounts on repair order Prepares daily bank deposits Processes and receives Finance and Insurance (F&I) and necessary sales monies Knows and understands extended body shop policies, and processes payments for repair orders Assists in scheduling courtesy transportation Processes mail Assists front office with phone calls Assists Booker with flagging Tech and booking ROs Scans closed ROs Issues POs for vendors Processes POs and invoices Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends department meetings Other duties as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets clients Escorts client to appropriate member Parks cars in designated areas Retrieves cars for clients Finds and installs license plates Replaces vehicle bulbs Notifies Assistant Service Manager (ASM) or Estimator if client is waiting Keeps service drive free of vehicles Maintains strict adherence to dealership policy on client vehicle care and operation Helps clients transfer luggage or packages between cars Assists techs in moving inoperable vehicles Alerts Manager to any damage to clients’ vehicles Assists with housekeeping on the service drive keeping it clean and clear of debris Drives clients to requested destination as needed Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends department meetings as requested

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Greets Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients Listens to each client and clearly articulate information on the repair order Satisfies client's immediate needs, use low key, high integrity methods to present additional needed services Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications Presents a menu of recommended maintenance and additional services to every client Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service Maintains strict adherence to dealership policy on client vehicle care and operation Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Forwards repair or service estimate changes to client following technician's diagnosis Sells and manages extended warranties and complete required documentation Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Advises clients of potential consequences if repairs are not made Handles minor client concerns or misunderstandings Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment Notifies technicians of changes to repair status Encourages clients to complete the manufacturer surveys to provide feedback Coordinates work overflow Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Maintains required hours per repair order (HPR) in accordance with dealership standards Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction Knows and understands the Information Security Policy and adheres to its requirements Attends weekly department meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must be able to drive and operate vehicle Washes, waxes, and buffs vehicles, dress wheels and tires Vacuums interiors and trunks Cleans all glass components thoroughly Inspects and cleans engine compartment Operates car wash where available Maintains strict adherence to dealership policy on client vehicle care and operation Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES This job will include the following however other duties may be assigned. Must be able to drive and operate vehicle Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction Communicates additional service requests to the ASM for communication to client Plans work procedure in cooperation with the Shop Foreman Provides labor time estimates to the ASM Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients Maintains strict adherence to dealership policy on client vehicle care and operation Completes story, or documentation for client repairs Knows and understands dealership computer system Assists Technician Trainees Wears approved safety glasses when in designated safety areas Keeps work area clean and tidy Attends company and factory training Keeps current with factory technical bulletins Understands and follows Federal, State and local regulations such as disposal of hazardous wastes Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements Attends weekly department meetings